Frequently Asked Questions

Q: Is immediate cover available?
A: Yes. Follow the straightforward instructions as shown on the ‘Request a Quote’ section of our website. Alternatively, if you would prefer to speak to a professional insurance advisor, feel free to call us on 0845 226 8559. We can email across policy documents within minutes of cover being incepted, at no extra cost to you.

Q: How much will it cost?
A: To obtain a formal quotation, please contact our office on 0845 226 8559 or follow the instructions on the ‘Request a Quote’ page. Each quotation is assessed on the individual details disclosed to us and our subsequent insurers.

Q: How can I pay for my policy?
A: We offer our customers a choice of payment methods. You can choose to pay your insurance premium in a one-off lump sum by debit card or credit card (see below for accepted cards). If you would prefer to spread the cost of your insurance by monthly direct debit, we can offer a payment plan of eight monthly instalments subject to an 8.5% interest charge. Our direct debit facility is only available on policies incepted over the telephone.

We accept the following credit cards and debit cards:

1. Mastercard
2. Visa
3. Switch (Maestro)

Q: How do I view the policy wording(s)?
A: To view the policy wording for our fast food business insurance package, please click on our ‘Products’ page and follow the on screen instructions to view the complete policy wording.

Q: How do I make a claim?
A: To make a claim or report an incident, please refer to your full policy wording where a claims telephone number will be provided. If you are unsure about any aspect of this, you may contact us on 0845 226 8559 where we will be happy to reaffirm these details to you. Please have your policy number to hand when calling. Also note, we are not permitted to advise or deal with any questions relating to any claim or incident that may or may not have occurred. Claims and incidents are fully handled by our experienced claims handling team.

Q: How do I change or cancel my policy?
A: If you wish to change any aspect or even cancel of your insurance policy with Takeawayprotector you will need to put your request in writing and send it to:

Takeawayprotector
Unit 4, Castlegate Court
Castlegate Way
Dudley
West Midlands
DY1 4RD

or by email at business@takeawayprotector.co.uk

Q: What can I do if I’m not satisfied with Takeawayprotector?
A: If you are not wholly satisfied with the cover provided by your policy or the service provided by Takeawayprotector you have the right to cancel your policy. Please refer to the back of your policy wording for further details of what to do if you are not satisfied by any aspect of your policy or by Takeprotector. If you choose to cancel the policy within 14 days of receiving your hard copy of policy documents, providing no claims or incidents have arisen, you will be entitled to a full refund on the premium you have paid. Anything outside of the 14 day cooling off period will result in a pro-rata return premium, less the administration fee to take into account our costs in providing the policy. You are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is vailable from the FSCS at www.fscs.org.uk

Call us today on 0845 226 8559
Mon - Fri 9.00am to 5.00pm